BOOKING AND CANCELATION TERMS

These terms apply to all memberships, class packs, and bookings with The Moves Studio Ltd.

Cancellation Policy

  • The Moves Studio Ltd maintains a strict 12-hour cancellation policy for all scheduled classes.

  • Late cancellations or no-shows will result in the automatic loss of associated class credit.

  • Cancellation outside of the 12-hour cancellation window, your class credit will be returned to your account. Cash refunds are not available.

  • No exceptions will be made unless required by law

Late Entry Policy

  • Clients must arrive at least 10 minutes before the scheduled start time of class.

  • The door will be locked at the start of class. Entry after the designated start time is permitted solely at the discretion of the instructor, based on safety considerations,insurance policies and class disruption.

  • Clients arriving more than 5 minutes after class has begun will not be admitted under any circumstances, and the class credit will be forfeited.

    No-Show Policy

  • If you do not attend a class without cancelling, a £5 no-show fee will be charged to your account and your class credit will not be returned.

  • To avoid this fee, please cancel outside of the 12-hour cancellation window.

  • If you have an exceptional circumstance, please contact us at hello@themovespilates.com and we will review on a case by case basis.

  • Membersip T&Cs can be viewed here

Health and Wellbeing

  • By signing The Moves Ltd Terms & Conditions and/or attending any class, you acknowledge and accept the inherent risks associated with physical activity and agree that you are solely responsible for your own health and wellbeing throughout participation.

  • The instructor also reserves the right to ask you to leave the class if your behaviour is disruptive or deemed unsafe to yourself or others. In these circumstances, no refund or class credit will be provided.

Personal Belongings

  • The Moves Studio Ltd is not responsible for personal items within the studio. 

Conduct

  • Respectful behaviour toward staff and participants is required. The Moves Studio Ltd instructors reserve the right to refuse service.

Right To Amend Terms

The Moves Studio Ltd may update or amend these Terms & Conditions from time to time. Any changes will be communicated to you in advance and made available in writing.

If you continue to book or attend classes after the changes take effect, this will be treated as acceptance of the updated terms. If you do not agree with the changes, you may notify us in writing within the notice period provided. No further bookings will be required to proceed under the amended terms.