Membership Terms & Conditions

The Moves Studio Ltd

By purchasing a membership with The Moves Studio Ltd, you agree to the following terms:

1. Membership Options

The Moves Studio Ltd offers the following memberships:

  • Unlimited Membership - access to all available classes, subject to availability

  • 12 Classes Per Month Membership - up to 12 classes per billing cycle

  • 8 Classes Per Month Membership - up to 8 classes per billing cycle

All memberships are subject to studio capacity and booking availability.

2. Minimum Term

All memberships are subject to a minimum commitment of three (3) months from the contract start date.

Early cancellation within this period is not permitted unless required by law.

3. Billing & AutoPay

  • Memberships are billed monthly via automatic payment (AutoPay)

  • Payments will be taken on the same date each month as the initial purchase

  • It is the member’s responsibility to ensure sufficient funds are available

Failed or missed payments may result in suspension of membership access until resolved.

4. Class Usage & Rollover

  • Classes must be used within each billing cycle (4 weeks)

  • Unused classes do not roll over to the next billing period

  • Memberships are non-transferable and cannot be shared

5. Booking & Attendance

  • All classes must be booked in advance via the booking system (Mindbody)

  • Memberships are subject to The Moves Studio Ltd booking and waitlist policies

6. Cancellation Policy

  • A 12-hour cancellation policy applies to all bookings

  • Late cancellations or no-shows will result in the loss of the class credit

  • The Moves Studio Ltd reserves the right to charge a £10 late cancellation/no-show fee where applicable

7. Priority Booking

Members may receive priority booking access ahead of non-members.
The Moves Studio Ltd reserves the right to amend booking windows at any time.

8. Membership Benefits

Memberships may include additional benefits such as:

  • Discounts on merchandise

  • Priority or discounted access to events

These benefits are subject to change at any time.

9. Freezes & Pauses

Memberships may be paused under the following conditions:

  • Minimum freeze period: 7 days

  • Maximum freeze period: 30 days per calendar year

  • Requests must be made in writing with reasonable notice

The Moves Studio Ltd reserves the right to approve or decline freeze requests.

10. Cancellations (Post Minimum Term)

  • Memberships may be cancelled after the initial 3-month term

  • A minimum of 28 days’ notice prior to the next billing date is required

  • Cancellation requests must be submitted in writing to hello@themovespilates.com

11. Studio Changes & Cancellations

The Moves Studio Ltd reserves the right to:

  • Change class schedules, instructors, or class types

  • Cancel classes where necessary (e.g. low attendance, instructor illness)

Where possible, reasonable notice will be given.

12. Liability & Health

By attending classes, you confirm you are fit to participate.
The Moves Studio Ltd is not liable for any injury sustained during participation, except where required by law.

13. General

  • Memberships are non-refundable

  • Pricing and terms may be updated with reasonable notice

  • By purchasing, you agree to all applicable studio policies and terms